During open enrollment, we are all working through a busy time. Here are some tips and ideas for getting the help that you need from your MIBS Specialist. During this very busy time, please be aware that your MIBS Broker Service Specialist each work with hundreds of agents and can receive many requests per day via email, voicemail, faxes and mail. With each communication, the Specialist has to listen, read, identify, research and analyze data to respond to you with accurate and complete information. Being able to clearly communicate can make a huge difference. When you ask a question and provide all information in the first request to your Specialist, it will help them get back to you with an answer quickly. In order to get an accurate and timely response from your Specialist, follow these suggestions: Email Subject line If the email is a follow up from a prior email, reply to the original email so it is all in the same place Includes name of insured/member (if employee, group name) and account number Information in subject line should be directly related to the content of the email [...]

Don't lose your commissions! Complete your 2020 certifications. It’s that time of year again when you need to complete your annual certifications. There are two certifications for Health agents: 2020 FFM (Federally Facilitated Marketplace) registration and/or certification must be done by: Independent agent If commissions are paid to an agency, writing sub-agents and principal of agency 2020 Medicare PDP/Medicare Advantage certification must be done by: Independent agent If commissions are paid to an agency, writing sub-agents and principal of agency In order to place new business effective 1/1/2020 and/or receive renewal commissions in 2020, agents must complete the appropriate certification before the end of the year. *Additional Reminder* 2020 BCBS Special Enrollment Period Training must be done by: Writing agent This training will be available early 2019 and is done annually 2020 FFM (Federally Facilitated Marketplace) Certification Before starting any certification curriculum, check to make sure your computer is compatible with the MLMS website.   I advise using the MLMS Check Your System configuration link which quickly shows if you need to do anything.  Log into the CMS portal, enter the MLMS Training website and click on MLMS Check your System link at the [...]

It is almost open enrollment and we are all preparing for this busy season. During this very busy time, please be aware that your MIBS Customer Service Representatives (CSRs) each work with hundreds of agents and can receive many requests per day, via emails, voice messages, faxes and mail.  With each communication, the CSR has to listen, read, identify, research and analyze data to respond to you with accurate and complete information. This is when being clear communicators can make a huge difference. When you ask a question and provide all information in the first message to a CSR, they can come back to you with an answer quickly. In order to get an accurate and timely response from your CSR, follow these suggestions:  Email Subject line includes name of insured/member (if employee, group name) and account number Information in subject line should be directly related to the content of the email Example: If the email is a follow up from a prior email, reply to the original email so it is all in the same place Information in Email The email itself should include details of request including [...]